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Support

All the options for the best service
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Technical support

We know the market well and we know that not all companies need the same, so we offer several options and channels to answer your questions and meet any need. An efficient service, designed to guarantee quick response and offer greater autonomy to our customers and users.

Basic Standard Premium
Recommended if you have not customized the management tool Recommended if the contracted product has certain customizations If you need more personalized attention
Resolution of incidents in maximum 24 hours Resolution of incidents in maximum 24 hours Resolution of incidents in maximum 24 hours
Customers Wiki Customers Wiki Customers Wiki
Access to the ticket platform Access to the ticket platform Access to the ticket platform
- Resolution of queries that are not included in the wiki Resolution of queries that are not included in the wiki
- 72 hour response commitment 24 hour response commitment
- Requests and inquiries Requests and inquiries
- - Telephone for communication with the support team
Free 10% of the monthly fee 30% of the monthly fee

Maintenance

To contract the Standard or Premium monthly support service, you must also purchase a Services Pack.

The Services Pack will allow you to make general inquiries about the use of the software, request customizations, developments, integrations, and even have access to the specialized technological advice and consulting you need. In addition, our design team will help you achieve your goals and develop improvements on your websites.

Basic Standard Premium
- 10% discount on service packs 20% discount on service packs

Training

If you need help to manage and use the software, access our webinars and training activities.

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