SupportAll the options for the best service
We know the market well and we know that not all companies need the same, so we offer several options and channels to answer your questions and meet any need. An efficient service, designed to guarantee quick response and offer greater autonomy to our customers and users.
|Recommended if you have not customized the management tool||Recommended if the contracted product has certain customizations||If you need more personalized attention|
|Resolution of incidents in maximum 24 hours||Resolution of incidents in maximum 24 hours||Resolution of incidents in maximum 24 hours|
|Customers Wiki||Customers Wiki||Customers Wiki|
|Access to the ticket platform||Access to the ticket platform||Access to the ticket platform|
|Product enhancements (no versions)||Product enhancements (no versions)||Product enhancements (no versions)|
|-||Resolution of queries that are not included in the wiki||Resolution of queries that are not included in the wiki|
|-||72 hour response commitment||24 hour response commitment|
|-||Requests and inquiries||Requests and inquiries|
|-||-||Telephone for communication with the support team|
|Included||Service Pack||Service Pack|
Service PackMaintenance and evolution
When you purchase a Service Pack, you can send us general queries about the use of the software, request customizations, developments, integrations and even get access to specialist tech advising and consulting.
In addition, our design team will help you achieve your goals and develop improvements on your websites.
If you need help handling and using the software, you can access our courses, webinars and ad-hoc training activities.Access