Support

All the options for the best service

Technical support

We know the market well and we know that not all companies need the same, so we offer several options and channels to answer your questions and meet any need. An efficient service, designed to guarantee quick response and offer greater autonomy to our customers and users.

Basic	Standard	Premium
Recommended if you have not customized the management tool	Recommended if the contracted product has certain customizations	If you need more personalized attention
Resolution of incidents in maximum 24 hours	Resolution of incidents in maximum 24 hours	Resolution of incidents in maximum 24 hours
Customers Wiki	Customers Wiki	Customers Wiki
Access to the ticket platform	Access to the ticket platform	Access to the ticket platform
Product enhancements (no versions)	Product enhancements (no versions)	Product enhancements (no versions)
-	Resolution of queries that are not included in the wiki	Resolution of queries that are not included in the wiki
-	72 hour response commitment	24 hour response commitment
-	Requests and inquiries	Requests and inquiries
-	-	Telephone for communication with the support team
Included	Service Pack	Service Pack

Service Pack

Maintenance and evolution

The acquisition of the Service Pack allows you to make general inquiries about the use of the software, request customizations, developments, integrations, and even have access to advice and specialized technology consulting.

In addition, our design team will be able to develop improvements to your website/s.

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Basic information about data protection The entity responsible for the treatment is YUNBIT, S.L. The purpose for which the data is collected is the sending of the requested information. Likewise, the data may be used to keep you informed periodically of YUNBIT products and services. The legitimacy to capture the information is the interested party's own consent. The data will not be transferred to third parties, except legal obligation. Users have the right to access, rectify and delete data, as well as other rights, as explained in the additional information. You can consult additional and detailed information about Data Protection here: Privacy policy

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