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Support

All the options for the best service
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Technical support

We know the market well and we know that not all companies need the same, so we offer several options and channels to answer your questions and meet any need. An efficient service, designed to guarantee quick response and offer greater autonomy to our customers and users.

Basic Standard Premium
Recommended if you have not customized the management tool Recommended if the contracted product has certain customizations If you need more personalized attention
Resolution of incidents in maximum 24 hours Resolution of incidents in maximum 24 hours Resolution of incidents in maximum 24 hours
Customers Wiki Customers Wiki Customers Wiki
Access to the ticket platform Access to the ticket platform Access to the ticket platform
Product enhancements (no versions) Product enhancements (no versions) Product enhancements (no versions)
- Resolution of queries that are not included in the wiki Resolution of queries that are not included in the wiki
- 72 hour response commitment 24 hour response commitment
- Requests and inquiries Requests and inquiries
- - Telephone for communication with the support team
Included Service Pack Service Pack

Service Pack

Maintenance and evolution

When you purchase a Service Pack, you can send us general queries about the use of the software, request customizations, developments, integrations and even get access to specialist tech advising and consulting.

In addition, our design team will help you achieve your goals and develop improvements on your websites.

Training

If you need help handling and using the software, you can access our courses, webinars and ad-hoc training activities.

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